Pins On Lurline

My recent visit to Pins on Lurline left me with mixed feelings, primarily due to a frustrating dining experience. We had chosen this restaurant to host a special meal for a visiting family friend from the UK over the long weekend. While the manager's willingness to accommodate us at the last minute was appreciated, the actual service we encountered was far from satisfactory. We opted for the 6-course meal and one with a wine pairing, expecting a delightful culinary experience. Unfortunately, the experience quickly soured due to multiple service mishaps. When placing our order, I emphasized my dietary restriction: no red meat, but chicken, pork, and fish were acceptable. Despite this, our first hiccup occurred when the waitress brought two beef cheek dishes to the table, inquiring about gluten-free preferences. Once again, I reiterated my dietary requirement and preference for non-vegetarian options. Nevertheless, the next course arrived as a pumpkin risotto, completely disregarding my request. As the courses progressed, the errors continued. When everyone received the lamb dish, I was served a chickpea-based alternative, despite once more explaining my dietary restrictions. The waitress's response was far from accommodating, stating that I would have to wait for the fish option if I did not want the chickpea dish. At this point, I just wanted to enjoy a meal without further complications, so I reluctantly accepted the dish that had been incorrectly presented. Our dissatisfaction extended to the wine pairing service. Throughout the evening, our wine glasses were consistently refilled, even before the corresponding food had been served. It wasn't until we reminded the waitress that we were still awaiting our main course that the wine service slowed down. To add to the chaos, during dessert, another waitress approached our table, inquiring about the wine pairing as if we hadn't already been receiving it. This mix-up only served to highlight the lack of communication and organization among the staff. Perhaps the most glaring oversight was the neglect of our basic needs. For the entire 2.5-hour duration of our meal, no one bothered to refill our water glasses, leaving us parched and frustrated. We had hoped for a special meal with our visiting friend but left feeling let down by the restaurant's service quality.

If I could give a higher rating than 5 stars, I would! Absolute perfection! We had the 6 course set menu where every item was truly exceptional. Couldn't fault a thing. The creativeness of the dishes, presentation and flavors are all spot on. Being gluten intolerant and not a fan of seafood they more than happily tailored dishes to my dietary requirements. Even the waitstaff make you feel right at home from the moment you step in the door and all throughout the night. At the end we had a very sweet surprise from the owner and chef who personally brought out a plate with the words written happy anniversary and a couple of petite fours. Very impressed with this place.