Piola

If you’re a real pizza lover, I’d suggest giving this place a miss. We ordered two Diavola pizzas, one on a gluten-free base with vegan cheese and one regular. The gluten-free base came at an additional 100 pesos, which is quite steep, but I was curious to try it. Unfortunately, what arrived was more like a 1mm-thin tostada with a small amount of melted vegan cheese, no tomato sauce, and just four slices of what seemed like very basic salami. It really didn’t resemble a pizza in any way and was sent back straight away. Thankfully, we weren’t charged for it, which I appreciated. As for the regular pizza, it wasn’t much better. It looked like something from a very low-end all-inclusive buffet. The tomato sauce was unusually dark and definitely didn’t taste like San Marzano as advertised. The base was flat, undercooked, and lacked any real flavour or texture. On the plus side, the service was excellent. The waiter was kind, attentive, and very apologetic. I really felt for him, as he did his best in a tough situation. As an Italian who has lived abroad for over 20 years, I’ve had pizza in all kinds of settings and don’t consider myself particularly picky. But sadly, this just didn’t come close to what I’d consider pizza, especially at these prices. Piola used to be great years ago, but something seems to have changed. I won’t be returning.

I placed an order by phone, I ordered a gluten-free pizza (margarita with sausage) to which I asked what sausage it was, Italian sausage, they told me, “Italian sausage does not exist.” I open the box at home and I find that it was red chorizo ​​(which I asked why I can't eat this food) Please have more information about the ingredients you sell. Thank you !

We have been here a few times before and enjoyed the experience. This time we did not love it. What really soured the whole experience was the hidden charge for having vegan cheese on a pizza. The large pizzas are around $200-$260mxn which is fine. The major issue I have is they charged me $200mxn for vegan cheese on the pizza. That’s $10 usd for a small amount of vegan cheese. This nearly doubled the cost of the meal. If it had been labeled as such in the menu OR had the waiter mentioned it would be an additional cost of $200 I would have skipped it. $100mxn maybe I would have done it but $200 is totally ridiculous!!! Stop ripping off your customers like this! Not cool at all. Won’t be going back again. Show me where it is in the menu? It wasn't in the menu I had. Only the gluten free crust option was in the menu I had.