***edit, changing the review because the restaurant really did handle it the best they possibly could. It is a single employees error. In the previous six times there has been zero issues. The response you can see below I think is the best you could ever expect from a business when faced with this dilemma***
Had gone there multiple times previously and was able to eat alpha gal friendly pizza. Which the restaurant had been gaining notoriety on local AGS forums for being AGS friendly. But we went out for my dad's birthday here only because it was the only sit down family restaurant we felt safe at. Both me and my wife have AGS, and were explicit on our order. No dairy, no mammal on a gluten free crust.
Got real cheese and Parmesan on our pizza instead. My wife didn't notice until she had eaten a few pieces. I noticed after coming back from the arcade area with the kids, after I took a bite. My wife ended up falling ill and needed medical care. My parents dealt with the restaurant and kept the kids there. The server lied, stated all pizzas have Parmesan even those with dairy free cheese and then when pressed said we didn't order dairy free, we did. We are both highly reactive. Everyone heard us. With life-threatening reactions it's not something either of us would both forget. Let alone our two hyper vigilant daughters or my parents.
Management came out and addressed the situation with my parents to their semi-satisfaction but after a few weeks of reflection I feel this review is fair after the week long recovery my wife had to endure as the stress of the allergic reaction set off her epilepsy.
We understand it was a single server's fault but it has really turned us off to eating out completely. We just don't feel safe anymore and that sucks to have that taken away.