Pita Pit

I’ve been going to pita pit for years and loved it, never had an issue with any of the employees making my pitas until tonight, the owner made my gluten free pita abnormally small - like ridiculously so. So I went complain, hoping to receive some understanding and an apology and that they’d consider learning from the mistake and doing better in the future, but instead they just argued with me, saying that’s how small the gluten free pitas always are, implying I was lying about the fact every other employee there stuffed my pitas much thicker than that. Their reaction made me so angry. They offered a refund but we refused. That’s not what we wanted. They’ve lost a life long customer due to how poorly they handled it. Because based on the argument that ensued I don’t have faith my complaint was heard or taken seriously. The other employee there also at the time was rude to me, saying I was the only customer to complain in years (as if they shouldn’t take me seriously) and that there’s nothing they could do but offer a refund. But actually yes there is something they could have done differently - they could have listened to me, apologized and considered stuffing them better in the future, instead of arguing with me that they did the best they could have done, when I know that’s not the case. All their other employees do a fabulous job of stuffing pitas normally. What they sold us tonight was so tiny I can’t even get over it and they had the nerve to act like it was normal.

Have gluten free option