Pitch Scottsdale - Restaurant and Pizzeria

I have supported Pitch since the day they opened, and I will no longer be doing so. I had a reservation for Saturday night, was seated with my party, and then had to get up 20 minutes later to ask the hostess if we had a server. Another server was approached by the hostess, and he appeared to be reluctant to take our table. He came over to get us drinks while they figured out the server issue, but then stated he would take our table for the night. When ordering our meal, he asked if 2 people in our party wanted the kitchen to split their meal or if they would do it at the table. HOWEVER, he did not mention there would be a $4 upcharge for the kitchen to do so. Then, he told our table to think about dessert because he was going to buy dessert for us given the snafoo. He then clarified that the restaurant would actually be comping the dessert. So when dessert time came, he brought everyone at the table their own dessert menu to order. He took the orders without saying a word. Upon presenting the bill, he then asked if we all ordered dessert because of what he said, to which we replied in the affirmative. He then stated that he could only comp 1 dessert, which left the other people in the party to each pay $11 for a dessert that they each did not even really want but did not want to be rude or disrespectful by declining his original offer. Too boot, there was also a surcharge for using a credit card for payment, which he also failed to relay to our table. My experience with Pitch has been that they charge for every little thing, including a $0.50 salad dressing order change! It's absolutely ridiculous and now getting out of hand. The customer is never told or asked about these additional charges, and over the years, they have just seemed to pile up! Additionally, the quality of the food has significantly declined. The last time I ordered a take out pizza, I had to drive all the way back because it was paper thin, burnt, and hard. The staff suspected they made the pizza with a gluten-free crust instead of the regular crust. The staff also seems to be an issue. It's like a revolving door with new staff with no prior experience. When we were seated, we asked the bus boy for lemons for our water. He proceeded to carry the lemons in his bare hands and then squeeze them into the glasses with his bare hands. Completely unsanitary! Needless to say, Pitch has lost at least 4 loyal customers who reside around the corner. And there will be many more to come once the word gets out in the community.

Took a colleague here for dinner and we got gluten free pizzas. So good! Crispy crusts. Nice selection of cocktails too!