The food at this Italian restaurant pleasantly surprised me, especially the gluten-free options. It's clear they take care to offer well-prepared options for people with intolerances, something that isn't so common and which I highly value. The variety and flavor were top-notch, and it's undoubtedly the place's strong point.
However, the overall experience was marred by slow and unprofessional service. It took between 45 and 50 minutes from the time we sat down to the time we received our food. I understand that it was a bit busy, but not enough to justify the delay. The most disappointing thing was the treatment by the employee, Rosy: she was slow, unpleasant, and even defiant at the end of the meal, as if she wanted to kick us out. In fact, it was necessary for the owner himself to intervene to ask her to serve us, otherwise we'd still be waiting. She also kept complaining loudly about everything, which created an uncomfortable atmosphere.
It's a shame, because the cuisine is promising, but customer service urgently needs improvement. I would only return if certain attitudes in the service changed.