Pizza Express

Just went to pick up a collection which I ordered earlier today, was supposed to pick it up at 18.20 and had an email at 17.50 being told that it was being prepared. When I got there it was in a warmer. The pizza was luke warm and congealed. The dough balls were Luke warm and the garlic butter was not in the bag. Went back to get it and was made to wait at the door for nearly 10 mins, all new customers being ignored by the staff who were all rushing round like headless chickens. Whilst standing there one of gentlemen behind the counter was laying with either a piece of plastic or dough, dropped on the floor, picked it up continued playing with it and then prepared someone’s food. I am gluten free and now worried about eating the food in case of cross contamination (if he doesn’t wash his hands after pick something of the floor how do I know hands were clean when preparing my food). Overall bad service and poor food

First visit. Very impressed. Catered for gluten free. Essential for me. Great experience