Pizza Express

As always Pizza Express choose fantastic historical buildings so the romantic factor is unequalled. I found the staff here to be very well trained and polite so I am looking forward to a new invitation to be able to up my rating. I am giving this restaurant a low rating for two reasons: 1- the access was indescribably bad. I am not sure who approved the ramp system but the angle was way over 30° and there was a lip on the other side so I was encouraged to 'jump' the lip on exit. As I have a docking system under my powerchair this was not possible. And yet, there was a large paved area outside with Colums which Pizza Express clearly own, and so the ramp purchased could have easily been bought long enough to cover that area. And then a second rubber ramp could be bought for the lip inside the door. Instead people had to waste their time trying to hold down the ramp and prevent me falling at the back. This is a large chain so they have enough money to fix it and a reputation big enough to need to do so. I've left my recommendations with the company and hope to receive an invitation to visit and revise my review as a result of better access. The second reason for a low review would be the pasta dish I received. This was not cooked well, parts of it were dry on the edges and there was no garnish or decoration. It looked and tasted like someone opened a can of tomatoes, poured it over undercooked gluten free pasta and then added frozen prawns with no cooking prep to any of the items. I've never had to do this in my life...but I am afraid I reordered. The staff handled this ever so politely and well. If you are neurodivergent you may struggle with proximity issues in this restaurant. If you have mobility issues and are also neurodivergent then this is not the restaurant for you as the bar area is near the door and the disabled access and eating area is also near the door. The bar is near the door and has lots of metal things clanging so quite disturbing for those with audio processing issues or autism. The chairs also have metal legs and they scrape loudly on the floor making the atmosphere intolerable without ear plugs or defenders for the neurodiverse.

Asked for gluten free base ,ate it and was ill. Drinks were sold out . Service average .