Pizza Express

Visited on a Saturday afternoon and I had pre-booked as it does get extremely busy especially on a rugby weekend. Host was friendly and showed us to the table straight away. Our order was taken quickly and there wasn't a long wait for food. I'm coeliac so I needed a specific menu. This was gone through with me by the host. My food came out with a different colour pizza cutter. The noise was the only thing that I could complain about. We struggled to have a proper conversation due to it being so noisy. There was a kids party going on so that will always bring the noise level up. It was understandable being a busy Saturday afternoon. Wouldn't put me off visiting again and it didn't affect the service. Didn't use the toilet facilities so can't comment on those.

Absolutely awful experience from Southgate Pizza Express. Ordered food for collection to be ignored by several members of staff for at least 15 minutes. I am gluten intolerant so struggle to find nice places to eat and was shocked by my pizza. My gluten free Margaharita had next to no mozzarella on, it was just a base and tomato puree. My partner had a normal Margaharita and it had 2 pizza bases, indicating they aren't freshly prepared bases they're premade. The normal dough balls had not been cooked properly and the gluten free dough balls came without a gluten free butter dip. The meal came to over £50 and the quality of food was not worth that money, it was also cold even though it had not been prepared and was sat waiting to be collected. Will never ever be ordering food from here, or eating out here ever again. Staff were rude, witnessed them drop another others food on the floor and the person picked it up and put it back in the bag, food quality was poor and overall experience was disgusting.

Our waiter, Charlie, was excellent and really helpful for our dietary requirements (gluten and dairy intolerance) which was catered for seamlessly. We will definitely return to this branch of Pizza Express.