Pizza Express

Me and my partner went to Pizza Express earlier this evening and it’s safe to say I will not be returning. Our food came out at the same time but there was a clear difference in the presentation and size. My partners pizza took up his whole plate, had plenty more toppings and looked more edible. Mine on the other hand was a whole different story. The pizza was no larger than my hand, barely had any cheese and the pepperoni was burnt to a crisp. I believe this is because of my celiac which is unacceptable considering this is an autoimmune disorder that cannot be helped. The service was unsatisfactory, this may have been because the restaurant was busy, but no guest should have to wait 15 minutes to get the bill considering there were plenty of waiters around. Despite this, we were seated fairly quickly, the food came out not long after we ordered and my partner enjoyed his pizza and dough balls very much.

I came in today to get some food and didn’t have a particularly great experience. I’m a coeliac so cannot eat gluten under any circumstances and so chose to order halloumi bites for my starter which is something I have done at other pizza express restaurants (it’s important to note that not once did I get asked whether I would like these as a starter or with my main) my friend ordered non gf doughballs as her starter and a non gf main. The problem occurred when my friends doughballs arrived and my halloumi bites didn’t (I assumed that since I can’t eat gluten the staff would have brought them out as my starter dish). After waiting for 8 minutes wondering if my halloumi bites were coming I asked a gentleman about it and he said they would come with my main and if I wanted them now it would be a 7 minute wait. I decided that since my friend had finished her starter I didn’t want to make her wait for her main so I had to sit for 30 minutes before getting any food I could actually eat and just felt quite dissapointed by the whole experience. Staff were friendly though and the food was lovely when it did arrive.