Pizza Express

Won’t answer the phone at all, just hang up on us 10 times. We ordered a take away and can’t eat anchovies or cows cheese so we rang to edit the order and no one answered. Customer services can’t ring through for you and the app does not allow you to customise your order unless it’s ’vegan Or gluten free’. Very disappointing. We’re loyal customers and we’re just giving up on pizza express now as it’s such a ballache place to order in or from if you can’t eat certain foods … we’ve now spent over £40 on an order we can’t eat (and can’t cancel) because their website advises contacting the branch you order from after an order is placed and not before! Cheers guys !

We ordered a gluten free pizza and a normal pizza and the gluten free pizza has hardly no cheese or sauce on it at all(wouldn’t call this a pizza) and then with the normal pizza the dough was see through. Didn’t have time to take it back as we were going to a concert. We have had issues with other pizza express’s in the past but this just topped them all. I will not use pizza express again, it’s terrible considering the price you have to pay. DO NOT USE THIS PIZZA EXPRESS AT ALL

The staff were lovely, so this comment is not about them at all, but Pizza Express as a chain. I have been to 2 different restaurants now and have to eat gluten free as I have coeliac disease. The menu says that there are 2 GF bases that can be ordered for pizza, but the classic base seems to be the the only one available. It is good there is a GF offer, but it's tiny when compared to the other bases so is rather disappointing and costs the same as a larger one. Can this be sorted out as my choices are limited as it is!