Pizza Factory Ocean Shores

Once, this was our go-to for pizza delivery here in Ocean Shores, but three less than savory orders over the past two months have me wondering what happened with the quality control. Less than two months ago we ordered a gluten free and a standard crust pizza, received them promptly, but the toppings were reversed. The following order, about two weeks later, arrived with the incorrect sauce on one of the pizzas and fully raw dough on the other. After deciding against the thicker crusts in the future, last evening we tried again, hoping the previous faulty orders had been flukes. But, the dough was again undercooked (even on the thin crust), and the toppings (outside of the cheese) were so sparse as to provide such minimal coverage that there was not even a full slice of the primary topping (Canadian bacon) to any single slice of pizza. The other pizza was missing the extra meat topping we paid for. Delivered pizza can be pricey these days, but in exchange for the cost, we once felt Pizza Factory offered optimal convenience and high quality for a hot meal - something to look forward to after a long day here. This convenience and historically the best pizza in town kept me from posting about these errors previously. However, given the recent history, we'll be donning our aprons and skipping pizza nights for a while. We may give Pizza Factory another shot, because it really has been the best pizza in town, but something is currently broken, and it needs to be fixed.

We have been coming to Ocean Shores for over thirty years and it’s been a struggle to find good restaurants. We decided to try The Pizza Factory was it delicious. We had great service, it was in a good location, and they have gluten free pizza as well. I’m gluten free and it was one of the best gluten free pizzas I’ve ever had. We will definitely eat here again!

Such a great experience! We called regarding allergens in their gluten-free crust. The person who answered the phone was incredibly friendly and helpful! She took the time to read all of the ingredients to us so we knew it was safe. Once we got dinner home, we absolutely loved it! Great taste! We got the regular pizza for us, and the gluten free (also peanut/egg/soy free which is what we have to watch for) for our son. All of it was amazing!