Pizza Hut Restaurants Harlow

We went for the lunchtime buffet, and unfortunately, our experience fell short. It took 45 minutes for a child’s gluten-free pizza to arrive, despite having to ask for it twice. By the time it finally came out, everyone else had already finished eating. On top of that, the ice cream machine was broken. Initially, we were charged full price for the meal, even though we couldn’t get dessert from the ice cream factory. We had to point this out, and while the manager was helpful and did adjust the bill, it was a bit frustrating to have to ask. The waitstaff seemed to be mostly students, and while they were polite, it felt like they weren’t fully invested in their roles. Overall, not the best experience.

Me & my wife only used this restauraunt today so it was our first time.I rang up beforehand as my wife is gluten,wheat & dairy free so its not easy to book a meal locally.We were clearly told there was a few options available to her for lunch.We were pleasently greeted by the front of house staff...who couldent do enough for us,i opted for the buffet ,drink & desert for £15...my wife had a gluten free base ,vegan cheese hawaian pizza...which she loved..oh forgot to say the salad cart was well stocked ,fresh & had a good variety & was super clean ...This just gives us another option re a quick pop out for lunch...10/10...