Pizza Hut Restaurants Portsmouth

It was just a massive disaster. We ordered for them to come over and say they didn’t have the regular pizza bases (ON A SATURDAY NIGHT) 3 of our party are vegan and they don’t offer another vegan base apart from gluten free (very poor). After ordering they said they won’t be able to refund anything because of the “new paying method” (what kind of rubbish is that). They weren’t able to make any other suggestions apart from the gluten free base so they settled for it. THEN food starts to come out, food that wasn’t ordered, all in a different orders etc in the meantime 3 pizzas came out that were said for this table however they weren’t ordered which our waitress who we couldn’t fault and was a superstar took back to the kitchen which were definitely now just to be chucked in the bin. She brought a double of one of the big sharing pizzas out that was then going back to kitchen to be chucked. So the issue was they weren’t going to upgrade the vegan pizza as it was too big a price difference but proceeded to bring wrong pizzas that are now wasted. Many other items of our orders were missing etc etc. the manager the whole time never once showed her face and left the poor waitress Lou to deal with everything and it was such bad management from her, how she is a manager is beyond me! Overall never again will any of us be visiting and the manager needs sacking and they need to give it to Lou as she held the place together.

Not bad gluten free pizza, but better to go on a day they have offers, as i found out spending over £100 on family of 5...