I love Pizza Nova pizza. The gluten-free crust and toppings are delicious. I would give this a 5-star rating immediately, except for my experience yesterday evening. Usually when I order, I prepay online for contactless delivery. Sometimes, for reasons that are nobody's business, I am unable to do that. Yesterday, when the driver delivered my order and I provided my credit card, he said: "you usually prepay online, what's wrong, you think COVID is over?" I was so taken aback by his question, I still ended up tipping him. I sincerely wish I hadn't. Then, when I called Customer Service, the first woman I was transferred to was rude, insincere and completely reluctant to help me. I hung up and spoke to someone else who said they would file a report and get the district manager to return my call in order to provide me with some sense of satisfaction. The pandemic is a very sensitive issue for many people. As a long-time and frequent customer of Pizza Nova, I do not feel that the driver's comments to me were appropriate or deserved. There is no rule against paying for service upon delivery and none that specifies that customers must wear a mask. The district manager has now returned my call and has said that there will be coaching involving the driver and that I would be receiving a coupon in the mail. I am grateful that this issue is being dealt with quickly.