Pizza Ranch

I’ve ordered several pizzas from this location because I’m usually in Iowa Falls during the weekends. Pizza Ranch has the best gluten free pizza imo. However, the amount of times I’ve received the correct order from this location was one time. I order the same thing every single time, and every single time they have managed to leave off toppings and/or dipping sauces that I’ve paid for. Waverly and Cedar Falls locations always get it right. Now, I am understanding of mistakes but not this many mistakes, all those toppings I’ve paid for and never got is money I lost and that is not fair and I’m getting tired of it. I don’t like to be that person so I have never once complained until today. I ordered for delivery, and they left out all of my toppings except one….keep in mind the order was repeated back to me over the phone. I call them up and was given no apology only a “well on the computer it doesn’t say you ordered those toppings” well then, that’s not my problem, whoever took the order made a mistake because the order was correctly repeated back to me over the phone. The employee again gives no apology and instead just says “you can bring it in and exchange it” in such a way that he was definitely annoyed. So I paid a delivery fee for nothing. No offer to fix the situation by redelivering the correct one, or giving the delivery fee back, or even an apology. I was very annoyed by this because I had been flying and driving all day long, and chose delivery for that reason. Once I get into the restaurant I am not greeted and still given no apology so this makes me even more annoyed and so I tell the employee about how I’ve paid for so many toppings that I’ve never gotten and never complained and how it’s getting to be a bit ridiculous and he just says “sorry that happened” he was not sincere at all. I’ve literally given them probably 30 bucks of my money for free on products I’ve never recieved and he didn’t care one bit, no offer to compensate me at all only a fake “sorry that happened” after I complained in person. Someone needs to work on what customer service looks like and sounds like.