PizzaVola

I would give it 0 stars if I could. We were in town for a cruise, staying in a hotel. Hotel had this restaurant listed in pizza places that delivered. We ordered delivery here because they had a gluten free option. Ordered online, estimate delivery was 1 hour. 1 hour after ordering, received a phone call saying they did not have gluten free pizza crusts, and if we would want to substitute. My wife and I were going to share the gluten free pizza, so we substituted 2 salads, the antipasto and a Caesar salad with grilled chicken. Approximately 45 mins after that (so 1 hr and 45 mins after ordering), we still had not received our ordered. I tried multiple times to call back, and the call finally went through. The employee on the line sounded like he had no idea about our order. I asked for a discount, and they offered 20% off, I should have just canceled the order. About 30 mins after that (8:08pm, almost 2 hrs and 30 mins after ordering), the delivery driver finally arrived. The food was like luke-warm, my kids ordered pasta and a personal pizza. There were no napkins or silverware (probably should be a pre-requisite when delivering to a hotel), and the Caesar salad that was substituted didn’t have the chicken. So, overall it was a terrible experience. After we received our order, I again tried calling the restaurant, after 7 attempts, someone finally answered. The employee apologized and asked for my phone number so a manager could call back. I declined, we are leaving for our cruise tomorrow, and we will never eat there again anyways.

I ordered the large cheese and gluten free for my wife. I ordered the large cheese all done and I loved it! So crispy and chewy. Not greasy at all. My only regret is not getting two pies.