Pizzaiolo

I recently visited this pizza place for the first time, eager to try it out and order three different pizzas. The staff informed me of their promotions and explained them in detail, which seemed great at first. However, when I tried to use the promotions, I ran into several issues that left me frustrated. For example, there was a promotion for an XL pizza with two toppings. I asked to add a third topping and pay extra for it, but I was told this wasn’t allowed. The price difference between the promotion and a regular 3-topping pizza was $15, which didn’t make sense. Why not allow customers to pay for additional toppings? Then, I considered one more promotion for two medium pizzas, each with two toppings (a total of four toppings). I asked if I could put three toppings on one pizza and one topping on the other, still sticking to the four-topping total. Again, this was denied. Although I wasn’t happy, I reluctantly agreed. Finally, I requested one of the medium pizzas to be gluten-free and offered to pay the difference. Once again, I was told this wasn’t possible, meaning I couldn’t use the promotion. At that point, I decided not to get pizza for myself and looked for other options. Ultimately, I ended up ordering two pizzas without any promotions, as this was what my wife wanted for a small party we were hosting. The overall experience was disappointing. The rigid rules around promotions make no sense and don’t allow for customer preferences or basic flexibility. The only reason I’m giving two stars instead of one is because of the staff member who assisted me. He was nice, patient, and genuinely tried to help, but the policies tied his hands. Unfortunately, I wouldn’t recommend this place to anyone

Gluten free pizza was Great. Almost indistinguishable from regular crust. It does dry out and get tough a few hours later. Luckily it only comes in a medium so you’re likely to finish it.