Pizzaman - Pizza Casera y Comida Italiana

Great place to have pizza or pasta. Diverse and unusual menu. Great for vegetarians and for those who need gluten-free options as well. Helpful staff.

We were excited to try this place because of the generally good ratings and the gluten free options. When we were seated and given the menu, the initial server took our order, we mentioned our dietary requirements (vegetarian and one gluten free) and double checked what we ordered fit these requirements. This is where the problems started. For our drinks, we asked for some hot water alongside our other beverages we ordered. Usually at most restaurants, they just give this on the side for free, but this one came with a teabag in the side. We decided we would ask the server why as we did not order tea, but she shrugged, so we went on with our meal. Then when the meal came (after a wait), I saw what was obviously minced meat in one dish. When I asked to check the server said it was definitely vegetarian and it was aubergine. I had to get them to double check to confirm it was actually meat and got them to take it away. Usually at this point, good customer service would be to give an apology and sometimes as a gesture take the item off your bill. The server just ignored our table completely and when the new dish arrived just put it in our table and walked away without a word. Then the bill - we were charged for a tea as "hot water wasn't on the menu" even though it was never made clear that this is what we would be charged for. If it was made clear before hand we would have no issue but there was bad communication from the staff. There was also no acknowledgement about the huge mistake of feeding a vegetarian a meat dish. I do not think our servers had any customer service skill as they don't engage with the customer or try to create a good experience. If you do go here, the vegetarian lasagne and gluten free pasta were nice enough and would recommend, but I wouldn't recommend the aubergine parmigiana. When you get your food make sure you triple check your dietary requirements with the staff and check the bill after - I can't trust them.

The pizzas are delicious, but what really stands out is the gluten-free base – insanely delicious! Crispy, tasty and definitely one of the best gluten-free pizzas I have ever had. The service was friendly and quick, and the atmosphere relaxed. Highly recommended if you are in Ibiza – especially for people with a gluten intolerance!