Pizzeria Bella Napoli Dal 1968

Very bad experience. Let me start by saying that I don't usually leave negative reviews but I absolutely did not like the behavior of these gentlemen. I ordered 5 takeaway pizzas for 8.15pm. I arrived a few minutes early, told them about my reservation, all with a newborn baby in my arms. The toll holder told me that he would have me served immediately also given the presence of the child (it was already 8.15pm anyway so in theory child or no child I should have been served, my time had already arrived!!), but so it wasn't. Time passed and in the meantime pizzas were delivered for takeaway to anyone who arrived, even after me, and every now and then I was told that my pizzas were in the oven. I was told this 4 times. Impatient after more than 20 minutes of waiting I point out that I was still waiting for my order. Some pizzas had just been delivered to a gentleman and his daughter who had entered several minutes after me. I asked out of curiosity what time they had booked the pizza for and I was told that there had been no booking! They had asked for it shortly before, when they arrived there. I point this out to the boy who denies the evidence and obviously tells me that my pizzas were in the oven and would come out shortly (and he lied once again!) It had never happened to me before that I felt so ridiculed by a restaurateur. Only after another 10 minutes did my pizzas arrive!! With a total wait of more than half an hour. I answer you that no, there was no mistake. In that case you would have politely apologized and told me that we would have to wait. I would have accepted it. Instead you really made fun of me. And the guy also answered me and not too kindly after a long wait. Furthermore, I remind you that from the entrance you can see the pizzas being taken to the oven, cut, plated or placed on cartons. The gluten-free pizza is easily recognisable. Only one was brought to the oven half an hour after my arrival. The same for the other 4 pizzas ready a minute before the gluten-free one. Sometimes we should perhaps humbly take a step back and be sincere. Not continue to justify ourselves and fill others with excuses. In addition to being made fun of before, persevere in doing so here on Google too. There definitely won't be a next time. Because there can be an error. But not lies and pretexts. You have disrespected me for the second time with this response of yours.

Excellent service, very kind waiters, exceptional pizza, even the gluten-free one, congratulations. I highly recommend it.

Gluten-free pizza without having to book: being able to eat a pizza TOGETHER with my celiac daughter is wonderful... I assure you it's not that obvious!