Plan b Burger Bar - Hartford

I have been to this location twice. Once in November 2023 and then once again in November 2024. My first experience, back in 2023, was less than satisfactory. I went with three friends and the service was slow. It was a Saturday night and, while there were not many customers in the restaurant, it took us over an hour to receive our food. My friend had to send his hamburger back as it was raw in the middle. Our server was mostly MIA which was surprising considering he only had one other table. For my second experience, I decided to take my husband, toddler, and mother-in-law to lunch. I wanted to give the restaurant another chance. My mistake. We had to wait ten minutes to be greeted because there was no hostess at the front desk. There were four tables sat with food and one family waiting in line behind us. Again, the restaurant was not busy so I’m not sure why the wait was so long. When we were seated, we ordered our meals: a hamburger with fries, buffalo mac and cheese, a kid’s mac and cheese, and gluten free chicken tenders (an allergy- which is important to note for later) and an appetizer: fried pickles. After forty minutes of waiting, our appetizer arrived only minutes before some of our meals. My mother-in-law, who ordered the burger, was surprised to find it served on a gluten free bun. She called the server over and the server explained how, on our ticket, she had to write everything as gluten free so the kitchen must have been confused. Having had a gluten allergy for many years, I have never had this experience- only my food item is denoted as an allergy and the other people in my party get their food as normal. Anyway, my meal of gluten free chicken tenders was the last to be served. The plate consisted of little chicken pieces instead of full tenders (I should have taken a picture) and it was cold. The server was apologetic for all of the inconveniences and sent over her manager. The manager explained how she temped the chicken herself which is concerning considering it was unbiasedly cold. She said she would comp my meal and make the dish again, her kindness was appreciated, but I remain unimpressed with this location. If you wish to have a pleasant experience at Plan B, make the drive to Glastonbury.

I really wanted to like it, because it's one of the few places with clearly labelled allergen notices. However, we paid 18.99 for a fish and chips meal (gluten free) and it was SUCH a little amount of food it makes you want to cry. Like the fish was tinier than a children's portion. So very upsetting. Also I ordered "disco fries" which by name is fries with gravy and cheese on it. Instead I just got regular fries with a little cup of cheese on the side. And the fish burger was dry - zero sauce on the sandwich as far as I could tell. I really wouldn't risk it again, to be honest. It was a not a good experience to open up our order, and we really felt like we threw our money away.

Delicious food, amazing staff and gluten free options with a charming atmosphere