Planet Sub

I wouldve give this place a five usually. Their sandwich are awesome. I like the atmosphere. Their staff are quiet friendly and helpful. They adjust sandwiches to meet preferences. Today I ordered a gluten free sandwich and got a sandwich on regular bread instead. I didn't realize it wasn't gluten free until I started having stomach problems. It's not a huge problem because I'm gluten sensitive, I dont have Celiac. If the gluten thing was a more serious issue for me this would have been a huge problem.

We live just up the street and order from here every other week. I have to be honest I'm really upset. I called in an order on my way home from work. I stated twice that I wanted the tuna bacon melt on gluten free bread. The kid, Noah, answering the phone apparently didn't key it in correctly. I get home, I'm two bites into my sandwich and I notice the bread is different. I give the shop a call back, same kid, I explain the mix up and how it was dangerous. He keeps stating that they had not gotten any gluten free orders. He eventually asks for my name and says there must be a mix up with the order and they're sorry. I get that the kid apologized, but honestly, he just kept insinuating that I had forgotten to say gluten free. I can not think of one person with a gluten sensitivity or celiac disease who would forget to say they wanted a gluten free sandwich. I know I ordered it correctly and that he must not have heard. Luckily I wasn't very far into the sandwich and hopefully I won't get very sick, but this kid could have really gotten someone ill. Please Planet Sub, train your workers better on this. You're the only sandwich shop that offers gluten free bread, for people just trying to live a normal life and get a sandwich to go - that's huge!