Update - I got really great service this time, above and beyond. The food was also excellent - I got a salmon dinner.and asked if they could use one of their gluten free bun for the bread, and they did! I will start coming here regularly again.
***
Usually this Polly's is great, I had a bad experience here recently though. There was obviously plenty of seating, the place was half empty, but I was told there was a 5-10 minute wait and the hostesses were acting like they were annoyed. I understand if they're understaffed but they should at least seat people.