Premier Inn Bristol East (Emersons Green) hotel

Amazing staff and service, particularly at the Beefeater. I was travelling with 2 young kids with many food allergies as well as Coeliacs Disease. The Beefeater staff, Karen, Claire, Jack and Debs, were so super helpful. They went through all the food options, showed me ingredients lists, explained how the food is prepared (to avoid cross contamination ). I was so touched and impressed by their support, knowledge and helpfulness. It really made our stay great. The items were still not suitable for one of my children so I was allowed to bring my own food in (gf cereal and coconut milk ). That took a load off my mind. Also I was told.that we could have asked for the hotel to keep our cooler bag/ice packs in a cool place for us overnight. I wasn't aware of this before, but it's really good to know. I would definitely recommend this hotel /Beefeater because of the high quality of service.

Staff were lovely and helpful, rooms were clean, car park was always very busy not sure why so parking was sometimes a struggle, food in the beefeater was nice with Gluten free options for me, only problem we had was the people in the room above us were jumping arround till maybe 22.00 and then again in the morning for a few hours, probably kids but maybe premier in should try were possible to put people with small children on the ground floor then they could jump arround as much as they want without annoying other guests, but all in all was a lovely stay and would come back