Premier Inn Kilmarnock hotel

Paid for meal through Premier Inn at Cookhouse + Pub I am gluten free (coeliac disease) The prepaid foods for Premier Inn guests had nothing I could eat so I chose sides. These weren't covered by the £13 already paid. However, breakfast was delicious.

Bit upset to begin booked a table for 8 adults and 2 children a little family gathering as don't see my 2 oldest daughters often due to where they 2 sisters not seen each other for 6yrs so really special night.when I booked weeks ago mine was first booking.for tonight they said i might not be able to get a table for 10 but would do 2 next to each other but might be all at same table depending on restrictions so on going in tonight gave details and girl.says to me you do realise your tables are at .different ends of restaurant I was not happy and told that was useless and no good and told exactly what I had booked and knew where tables were etc also on booking I informed staff member I had 3 guests who had certain food requirements e.g gluten free.pork allergy but I had to ask for these menus.although person who took original booking wrote it down. The staff did rectify things ans we got 2 tables next to each other. And staff couldn't be more helpful had a lovely meal but my youngest daughter kept telling me to calm down as I had got quite upset as I had booked weeks in advance and noticed ot her tables with 8+at them and staying at Premier inn but these booked after us as we first to book for tonight . so thought we might of be side lined to accommodate them but we are regular customers here with at least 6 people in our group.