Prime Italian Steakhouse & Bar

My wife, son and I went there for dinner yesterday. We were very pleased to find a restaurant that had a gluten-free option for my wife (she has Celiac). The food was extraordinary. Delicious. Scallops….shrimps..AWESOME! The reason I’m giving 3 stars is the service i received. My son found a hair in his entree (Shrimp Alfredo). The waitress took the hair away. Not the plate of food. No apology made. Dessert was offered. We all declined. The bill was brought out and no adjustment made to the bill. We brought this to the waitress’s attention. The waitress then asked my son did he want another meal did he want money off the bill, as she didn’t have the authority and needed to speak with the owner. The owner came out. The owner/manager did not offer an apology but did explain that she didn’t know how this could happen as the guys in the kitchen were bald…(?!). We did get my son’s meal comped. The waitress brought the adjusted bill, and at that point we received a quick apology. Once again, food delicious but customer service was lacking. -

Delicious meal. Friendly staff. Gluten-free options.