Prime Catch

My family and I have been loyal patrons of Prime Catch for years, visiting regularly for Christmas Eve, family dinners, and lunches. We’ve always enjoyed the familiarity of our go-to favorites: the Blanco Flatbread and French Onion Soup, which we've ordered without issue even during the holidays. However, this year's experience was incredibly disappointing, and we will not be returning. We made our reservation for Christmas Eve months in advance, expecting the usual warm atmosphere and delicious food we’ve come to love. To our surprise, when we were seated, we were informed that there was a set menu for the evening. This was never communicated to us when making the reservation, nor was it posted anywhere online. It was a complete shock. Our family consists of picky eaters, and as someone with dietary restrictions (I eat gluten-free), the set menu was a major inconvenience. Almost none of us could find something we were happy with, and the lack of substitutions made it even more frustrating. Normally, we’d simply go with our regular orders, which we know and trust. But this time, there was no flexibility or options. What made matters worse was the manager’s complete lack of willingness to help. When we voiced our concerns, we were met with indifference and no effort to accommodate our needs. The restaurant felt unusually quiet, with the bar completely empty by 7:30 pm, which was a stark contrast to the lively atmosphere we’ve experienced in previous years. Makes us think they have pushed many other customers away. This was a special night for our family, and Prime Catch’s failure to properly communicate the set menu and offer any sort of accommodations left us incredibly disappointed. After years of being loyal customers, we feel this was a major letdown, and sadly, we won’t be returning. We expected better from a restaurant we've supported for so long.

No consideration. For food allergy( lactose free, gluten free) . Do not recommend Dining on holidays . Manager says kitchen cannot change anything . Management is an issue at this restaurant