Normally I'd give it 5 stars. The reason it's less stars is because the cashier automatically hits gratuity before you get to see it, decide IF & what you want to tip. It was shocking and basically- that's stealing. I own a business and as a business owner, I'd want to know this was happening as what else sneaky is being done? My friend was behind me and was able to catch her from doing it to her. I normally would tip 20%, but I didn't even get an option to choose as she quickly hits all the buttons before you even get to realize she did it.
Besides this, the food & atmosphere are always fantastic. We usually go to the West Palm location and love it there. Amazing fresh, healthy food with gluten-free options is why I come here. I also love all their drinks, shakes, and lattes.