Pura Vida Miami

Absolutely Unacceptable and Dangerous for Anyone with Allergies or Health Conditions We recently stayed in Siesta Key and, as loyal customers of Pura Vida who eat there 2–3 times per week, we made a special effort to drive an hour to this location, trusting it would uphold the same standards. Unfortunately, what we experienced was shocking negligence—especially from a business that markets itself as “healthy” while charging premium prices (and still serving food in plastic, by the way). I have severe dietary restrictions due to a recent surgery—specifically no soy, gluten, or dairy. I communicated this multiple times over two consecutive days to the same employee: a young blonde woman with blue eyes working under a manager named John (if I recall correctly). She appeared to take my concerns seriously: entered the order in front of me, checked the allergy binder, and even confirmed that substituting Chipotle Aioli for Ginger Soy was safe for me. And yet—I was still served food containing allergens I explicitly told them I could not have. The exact ingredients I said I must avoid were in the food I was given. I ended up in the hospital during what was supposed to be a relaxing vacation. To make matters worse, there’s no direct phone number to reach this location to even speak to someone about what happened. For a brand that claims to care about wellness, this level of irresponsibility is appalling. If you have serious allergies, dietary restrictions, or health concerns—DO NOT trust this place with your wellbeing. What happened to me was not just careless; it was dangerous.

A little pricey for a quick service place, but the food is such high quality that it doesn’t feel too bad. Larger portions as well. Lots of gluten free options. I love that the food is genuinely healthy but still delicious