ordered takeaway online and im extremely impressed with the customer care
i cant eat gluten and i ordered chips with my food, hoping they had the means to make them
unfortunately they didnt which is understandable for a takeaway in a small town- theres not going to be much need for a gluten free fryer
however what really impressed me is they called to tell me they werent able to make the chips because of the cross contamination. and substituted them
ive had issues in the past where the importance of avoiding cross contamination has been ignored and ive ended up unwell. its a small thing that should always happen- that takeaways and restaurants know about proper allergen procedure and their ability to safely make the food- but it means the world when they do.
my food arrived extremely fast (i started typing the review minutes after id had the conversation about the chips being unavailable) and it looks delicious