QT Canberra

The QT is a nice hotel in Canberra CBD with beautiful views of Parliament House, Lake Burley Griffin and the Black Mountain. The room I had was a good size and clean. And now the not so good things. The bed was extremely uncomfortable. The pillows worse. You're provided with two pillows to choose from, firm or soft. Both are way too high to be comfortable. I'm actually in pain and had two sleepless nights.... But the bed linen appeared clean. Service-wise, I'm not impressed. Breakfast is fine but don't expect much in the way of gluten free. I was told the gluten-free options were in the other side of the buffet... About 6 to 8 slices of drying, almost stale gluten-free bread. The end. The only means to toast said bread was covered in gluten containing bread crumbs which renders that not an option. Today (Tuesday) there were no scrambled eggs on the buffet. I gave up waiting for the chef to come out of hiding to order some eggs so no eggs for me today. Yesterday (Monday) was a public holiday so the restaurant was closed, only bar food available I was told. Now the menu for the bar is a simplified version of the restaurant menu. Some of the dishes are marked as gluten free or having a gluten free options to it for the restaurant menu. The bar version of the menu, nothing. I asked the staff about it and was flatly told there was nothing on the menu gluten free. I don't understand what the difference is. If the restaurant can make the same dish gluten-free, why can't the bar? Then there's the parking. When I first arrived I was charged $8 for less than an hour. I was then charged $60 for two days. I have no problem with the $60, I expected that but the $8? And finally there's the program they have where for each day you hang a sign on the door to not have your room cleaned you get $10. I did this and nothing. The bar staff didn't seem to know what 8 was talking about when I asked about it. At the bar I had a whisky sour. I had forgotten how much I enjoyed them... But $30! Overpriced! A cocktail like a whisky sour shouldn't be more than $15. If you're argument is your using top shelf product them you're butchering the product. QT has the potential to be a really great 4 star hotel but these need to be addressed. And the staff member who welcomed me to the hotel, I wish I got her name was lovely and friendly.

We had a memorable time at the QT. The service was excellent & the front desk extremely helpful. Our room was well presented and we could have got lost in the oversized bed! My husband is Coeliac and the dining room staff and chef were wonderful in providing him with lots of beautiful and tasty dishes. Gluten-free food is always a major problem when we are away from home, but not at QT. Thank you for 3 great days in Canberra.