It's now order at the counter and then the food is brought to our table. We used to have one in our town awhile ago so we stopped in. The lady at the counter helped me with gluten free options. I ordered a burger with a salad because the fries are cross contaminated. The burger was huge, but delicious. I ordered it well done, but it still had some pink because it is think. I couldn't eat all of the food. I would recommend splitting the meal.