This used to be my absolute favorite coffee shop. I would drive twelve miles out of my way to come here. The service was phenomenal, and the pastries were all made in house, gluten free, and some of the best I’ve ever had. Sadly, over time, it’s changed. Pastries are no longer made in house, but rather shipped in from another bakery and three times as expensive. The cheerful staff that used to greet me has been replaced with people that barely make eye contact and act like they are irritated to have another customer. It makes me sad because this really used to be such a special place, but it’s become an experience that I hold my breath for because it’s now hit or miss every time. I have ordered online multiple times, only to show up and find that my order was lost, or taken by another customer. In one instance, I ordered in store, and after 20 minutes inquired about my drink and was told it was being made. I asked after another 10 minutes and was told the same thing. Fast forward another 15 minutes and I’m told they don’t have the order on their que and have no idea what happened. I attempted to order over the phone recently, and was first told no. Then I was told that because it was one drink, that was ok. I arrived one minute after closing time to pick up my drink, paid immediately and tipped generously, and when I was handed my drink I was told “just so you know, we aren’t going to do this for you again. This was a one time thing” as if I was being scolded like a child for some grand inconvenience to the business. So much for appreciating peoples’ business… save yourself the trouble and just go to Starbucks next time; at least they can fake a smile.