Picked up food for someone else, but it smelled AMAZING (bag steaming). Super fast so not sure they are made to order but staff was great. I know chicken takes a while and needs to be cooked ahead but can still be fresh when rotated. But cooked to order, not exactly. Worked in a few chicken places. Can't give 5 stars because I didn't eat it but I would if I could! (I'm celiac)