Rams Head Shore House

About 20 family members and myself came here tonight for dinner and drinks between funeral services for my grandfather. I've been to all of the other Ram's Head locations and love them too, so I was surprised and happy to find this here. My sister coordinated ahead with management and we secured a private back room with several tables. The staff was friendly and quick with drinks and appetizers. My little sister has Celiac's disease and gets violently sick if she eats gluten so she mentioned this to the waitress and ordered a burger with mashed potatoes (because the fries are cooked in a communal fryer). Everything came out correct except my sister clearly received a normal bun, so she requested they remake the burger as the original burger would have been contaminated with allergens that would cause her to get sick. After everyone else finished their meals, we asked again about my sister's burger and were summarily dismissed with "They're making it AGAIN for you" or a similar comment by the waitress. Eventually, the burger came out with french fries from the communal fryer (not mashed potatoes as ordered). She was so hungry that she ate the burger, though when she mentioned the error with the French fries the waitress tried to take her plate away while she was eating. My sister said to forget the mashed potatoes because we were already bound to be late to our grandfather's second viewing. She finished and we asked for the check, but then had to wait for the check to be corrected because it had a number of incorrect items on it. When we finally got it, we paid and tipped 20% and then went to share the experience with a manager. The manager and the other wait staff were all phenomenal. The manager was very apologetic. But the waitress that made my sister feel like the restaurant's mistakes were her fault was inexcusable. I would go here again but if I was seated in this person's section, I would ask to be reseated.

11/3/2022, would give a 1 star rating. The 1 star is for the 2 guy servers that were helpful and kind. My family went here in between viewings. I ordered a burger with a gluten free bun with mashed potatoes. And made sure to state I have a severe gluten allergy. Burger was delivered with a regular bun and we were told it would be "swapped out". I stated the burger would need to be remade, not just a bun swap out. Male server said no problem. 25 minutes later the burger arrived (with fries, and as someone with celiac disease I cannot eat fries that do not come from a dedicated fryer). I told the female server the order was still wrong but that I would eat the burger anyways (at this point my family was done eating and we needed to get back to funeral home). Female server says "well they did have to remake this entree twice". I then kindly asked it be taking off the bill due to such an inconvenience. She then continued to be remarkably nasty in any interaction. Our check was delivered and had many errors, so we also had to wait for that to be fixed. Once she returned correct check, she was slow to return so I kindly walked up and said can you please run this card, we need to get back to the funeral home. She replies "ok I get it, we're just trying to figure out these other checks" (in a very irritated voice). After paying and exiting our area we asked to speak with a manager who was VERY apologetic after learning of our experience. While finishing our discussion with the manager the server sees us and approaches us(after walking away from the table she was currently serving) and basically said "what's going on, if you're talking about me then I deserve to know". My sister stated we were having a conversation with the manager and her manager would report back. The female server then starts raising her voice at us, when finally her manager asked her to leave. It was an awful experience and while eating in between viewings the added stress and attitude from a stranger who obviously hates her job was not necessary. The manager was empathetic towards us and did apologize multiple times. Long story short..lol....pick another place to eat. This place sucks. I will NEVER return. And to Lou Ann D., thank you for making one of the worst days in my life even worse by your unprofessionalism and rudeness. End rant.