Red Knapp's Rochester

I visited Red Knapps recently, and while I understand that mistakes can happen, my experience as someone with a severe gluten intolerance was deeply concerning. When I arrived, I specifically asked if they had gluten-free options, and the staff assured me they did, including gluten-free buns for their burgers. I ordered a burger and clearly requested it to be gluten-free. When my food arrived, I did my usual check, asking the waitress to confirm it was gluten-free, and she confidently said it was. However, halfway through my meal, I started to feel ill, which led me to double-check again. This time, after going back to the kitchen, the waitress returned, visibly apologetic, and admitted that my order had not been marked as gluten-free, meaning I had just eaten a regular gluten bun. Shortly after, I became very sick and threw up in the bathroom. While I appreciate the waitress’s genuine apology and the gesture of comping our meal, this situation highlights a critical issue. For those of us with severe dietary restrictions, even small mistakes can have significant, immediate health consequences. I strongly encourage the staff to implement stricter procedures to ensure this kind of error doesn’t happen again. I genuinely hope the restaurant takes this as an opportunity to improve, as it’s not just about a dietary preference but a serious health need

Red Knapps have really upped their game with new ownership. Love that they have a bunch of Gluten Free options. Their milkshakes are still incredible. Very attentive and accommodating.