Red Robin Gourmet Burgers and Brews

This last week my husband & I went on a date and had a great experience. Which can be tricky at some restaurants with needing a gluten free option. Our Server Zayla was extremely kind and helpful with my gluten free request. The food was served in a timely manner and was delicious.

I went in today for dinner between 430-5pm, and my server whose name I unfortunately don’t remember was extremely helpful and kind. I am unable to have gluten so eating out can be a challenge sometimes but he was so informative on menu items that have gluten that you think wouldn’t, and very patient with my requests. Very good service and gentle demeanor. Again I don’t remember his name sadly, but he worked the bar area that I was sitting by.

I’m not one for reviews but this has to be said. I used to work at Red Robin many years ago and I know that there are serious protocol with dealing with food allergies, which is why it has been a safe place for me with celiac disease. I ordered my usual cheeseburger in a lettuce wrap with gluten free fries (different frier due to chicken in the other). I always specify with them when I order. I received my order with regular fries as they never season the gluten free ones. I cut into my burger and realized I got the regular fries and due to cross contamination I asked the server to remake everything and she looked at me like I was stupid. The manager brought out the new order within about 4 minutes. I got the correct fries but they slapped the same contaminated burger on new lettuce and counted it as okay. I ended up having to call the manager back and address the issue and he lied to my face and said they didn’t. He ended up comping our meal which I appreciate but I left hungry due to not even being able to eat food in what I thought was a safe restaurant. The manager proceeded to say sorry and gave me a coupon for a free milkshake that I can’t even eat. What a slap in the face. *I am aware that there’s always a chance to be taken with allergies but it’s the least I can ask for honesty*