They get a two only because they usually are a 4. We as a family go there once or twice a week. We have never had a problem with the hamburgers ,they're gluten-free menu is on point, the services are usually excellent. Today thou was not that day, I got fish and shrimp, fish was not edible, it even cut my mouth trying to eat it. The shrimp was over breaded, old , small and basically gas station quality. . The burgers where excellent, the sides where good as usual. Lesson learned.