Red Robin Gourmet Burgers and Brews

I've had several frustrating experiences at Red Robin that have left me disappointed. Time and again, my orders have been wrong—missing toppings I paid extra for, missing salad dressing, incorrect cheese, and even a gluten bun when I have an allergy. One visit, I opted for curbside pickup, but despite checking in right before my order was due, I waited over 15 minutes with no updates. When I finally went inside, my food was just sitting there, cold. I usually do curbside orders from here due to my service dog and autoimmune disease, there needs to be more regard for the need of these services and accessibility to disabled individuals. When I spoke with the Assistant General Manager about the delay, he mentioned the host was busy, but that's not an excuse for serving cold food. There should have been better coverage to ensure orders were handled promptly. On my latest visit, going inside hoping to avoid these issues, I couldn't help but feel like I was met with attitude from the hostess, which only added to my frustration. I still got the wrong cheese like I have on an occasion before and my chicken was even rubbery this time. I'm tired of feeling like Karen with a phone-call after that has begun to feel routine for this particular location. Overall, I love the food when it’s right, but the repeated mistakes and lack of customer service have made it difficult to enjoy my visits. I hope they can address these issues, as I’d love to return and have a better experience. I really like a few of the employees too so it's hard to leave a negative review.

Fun place with great server. And they have Gluten free options