Red Robin Gourmet Burgers and Brews

Waitress accidentally put me down for a gluten free bun..it was so horrible! Couldn't figure out what was wrong with the burger..didn't eat but 1 nasty bite.

This review is not to insult our server who was kind and over worked. My sister and I went for lunch here last week and it was a mess without grace. My sister's first burger was wrong so our server had it remade. Before she walked away she was reminded "You heard no bbq right? Gluten free again, please". She took my sister's plate away but didn't offer fries or anything while we waited 10 minutes. Well the second burger had bbq. My burger had the wrong toppings but I ate it and ordered new fries since mine were cold on the inside and I had to wait 10 minutes for more with my burger. During this whole interaction the manager was close by. Even cleaning tables next to ours. He never came by to apologize, and when the server said the kitchen had messed up a lot that afternoon, I would have expected the manager who was often leaning on a counter, to come over. I had to go find him to tell him, but he said she ordered the burger that comes with bbq and shrugged at us. Yes. We asked for none. She told him she can't eat it and he (no joke) looked off to the side with his FINGER IN HIS EAR SCRATCHING and ASKED, "did you want me to take that off?" Believe it or not, we were still being patient and kind to all staff. Even when my sister was experiencing an allergic reaction from the sauce. I have been going to this location for too long. Next time I'll drive further. Our drinks weren't refilled. They never brought fresh fries or even offered while we waited for our meals. When I asked for more salt, I was brought the second shaker, and I went off for my own because they all had almost no salt (indicating it was old). The manager treated us like we were scamming them. We didn't even use our rewards bc we wanted to get the hell out of there, but the machine didn't print the receipt. Our final interaction with the manager to get the receipt was the cherry on top. He could have cared less and couldn't wait for us to leave. Yea, neither can we, man.