Red Robin Gourmet Burgers and Brews

Our visit today started off ok. Our server, Jennifer, seemed stressed or something, she was not the most personable and didn't even try to smile. When we ordered she seemed to get everything down correctly. At least she repeated it back to us correctly. However, when our food came my order was incorrect. I had ordered the baacon cheeseburger, gluten free roll and no tomato and ranch to dip fries in. What came was a regular cheeseburger with onion lettuce and tomato on it with campfire sauce to dip fries. When I questioned her she kept trying to tell me that was what I ordered. Even practically argued with me about it. Then she said can I just bring you bacon. I said that was fine. She didn't even bother to check on us til we were ready to leave. When I looked at my bill she had chargese for the bacon....that she missed on the order!! I couldn't even get her attention get that charge removed. I paid the bill and left. Very disappointed in the service my daughter and I received. Plus they must have recently raised prices...for 2 of us to each get a burger, 1 water and 1 iced tea the bill was over $40...for lunch.

My royalty rewards wasn't working, staff went above and beyond trying to help. I wasn't to worried about my free appetizer, but the server even called the reward company and straightened it all out for me. I also like that I can get gluten free food without worrying about getting sick. Food was very hot and fresh, actually had to let my burger cool down to eat. Will be back for sure.