Red Robin Gourmet Burgers and Brews

I have Celiac and anytime I want a good gluten free burger where I know I’ll be safe I usually choose Red Robin and this uptown location specifically because they are always friendly and the food is always really consistent and tasty!!

We love Red Robin. This location has had numerous issues since 2023 but I’m a positive person who likes to think maybe someone quit, called out, causing staffing issues etc. which is why I don’t leave every review that may be considered an Inconvenience towards the customer, totally understanding. However , Today August 4th 2024 I felt was the last straw for this location. The Issue was with the gentle man who brought the food and the manager. It’s sad that customer service everywhere has significantly dropped. The issue for this was we had asked if a bun was gluten free, when the gentlemen brought the food he said looks like it, and then we were just de assuring it was he walked away and said looks like it… mind you this instance was for health reasons so we were just double checking. So we asked for the manager and then he came out, not even apologetic for the staff or the issue, stated it’s the correct bun, we stated we wouldn’t pay for the bun and he just walked away mid sentence. Appears he was super dismissive of the whole thing. Whether if he cared or not isn’t the issue, you’d just expect the manager to be apologetic and show re assurance, if this was a food allergy and someone had a reaction I’m sure this would’ve been a lawsuit. Yes the food order had meals waived, so thank you for that. Again, if we were listened too all that had to be waived was the bun, and there would not have to be a negative review, as someone who works customer service I was super disappointed. Literally could’ve been avoided. Long story short if you and your family have a bunch of time to waste, want great food, with crappy service then this is the best location for you spend your hard earned Money :)