Red Robin Gourmet Burgers and Brews

I came here last week because they have an extensive app with allergens. I have Celiac disease and need to eat gluten free. I told the waitress I have Celiac and asked for them to change gloves and inquired about if they have a separate fryer for gluten free fries. She said that they did. I ordered a lettuce wrapped "burning love" burger, subbing out the fried jalapeño coins for regular pickled jalapeños and sweet potato fries. Service was sloooow. Water refills were non existent until our food arrived. My burger came with a purple allergy pick in it. As I was eating, I noticed something scratchy. Deep fried jalapeño coins. Gluten is anything with wheat, barley, rye or cooked in a shared fryer with those things. I even went back and looked at a video clip I filmed of my burger and noticed in one part I could see a fried jalapeño coin with the allergy pick. I'll include the screenshot. I wish I had noticed that before I ate it! Staff remade my burger and took it off my bill, but I still had to go to the restroom to throw up and I was sick for the next 4 days while on my trip to LA. Celiac is an autoimmune disease, not an allergy. I'm not going to have an allergic reaction that requires an EpiPen. No, instead my body will start to destroy my own intestines and cause intestinal bleeding and other gastro-related issues. 1 glutening with just a crumb of gluten will elevate my antibodies in my blood work for up to 3 months after the event. My burger came with refillable fries. Once I got the remade burger the waitress asked my husband if he'd like a refill of my sweet potato fries (???) and forgot to make them in the dedicated fryer as they didn't have the allergy marker. Ridiculous. Red Robin markets itself as a place that can handle allergens and dietary restrictions. It seems that's all a marketing ploy. Their entire staff needs to be retrained on food safety. They could kill someone being this flippant. Visited: September 2023

The food was PHENOMENALLY AWESOME!! One would say it's worth losing your teeth over it. The Fire Camp sauce is "slap your mama good stuff". The Brisket burger is amazing. The chocolate shakes are out of this world. We waited approximately 20 minutes to be seated plus another 15 to 20 minutes it place our drink order and an additional 15 to 20 minutes to place our food order. Their "endless fries" was yet to be seen as we were only provided one basket each. The restaurant was not that busy it seemed as if they were short staffed. All in all the food was great. I highly recommend the non-fat water with gluten-free ice. Would we be back?...... 🤔.. yes we would be back as this is the ONLY Red Robin south of the 241 toll road (South Orange County).