Red Robin Gourmet Burgers and Brews

My burger was great with the gluten free buns. It's hard sometimes to find establishments that carry gluten free.

We ordered take out on December 13th, 2024 for dinner. Around 6:30 or 7pm. By the time the order was picked up ( he literally left 1 min after getting notification that it was done) the food was cold. We live 5 min away. Around the corner from their location. We ordered a 9 piece kids corn dog nuggets with fries, a burger with gluten free bun, just ketchup, mustard, lettuce & tomato and fries. And two extra orders of fries. I recieved 6 of the 9 nuggets paid for. We got only one order of extra fries, it was maybe 15 fries. The burger had a regular bun and everything on it. My husband has food allergies and can't eat gluten or the cheese they put on it or the mayo they put on it. Total waste. A $32 waste. So my husband calls to see what can be done. The manager, if it even was, asked him "How do you know it's not a gluten free bun?" Well, first of all the texture is different, secondly, who are they to tell him he doesn’t know when that's what he always orders. THEN didn't offer a replacement, told us how overwhelmed the person pulling the orders was. Proceeds to tell him the order is so messed up that they will just refund the money. Guess what isn't in our bank account? The refund. The refund is not there after 3 days. Not even a pending showing that they even tried. I still have that burger sitting in my fridge. Guess what they will get back today? I will be speaking to someone face to face now. We will absolutely never order take out from them or eat at their location again. We caution others. Also, if you want to be ignored and wait too long, have others served that came in after you, wait way too long for a hostess to show up while you're there, then it's perfect for you.

I'm very disappointed. I ordered a gluten free burger meal for my daughter and the waitress said she looked it over to make sure, my daughter had a allergic reaction after eating when she got home. She cannot have gluten.