Red Robin Gourmet Burgers and Brews

I ordered a burger on a lettuce wrap and was given a fried chicken sandwich on a bun. I'm intolerant to gluten and allergic to yeast. I can not eat this. I called and asked to speak to a manager, and of course, the person who answered was the manager. He asked if the whole meal was wrong; the appetizer doesn't count because it was free, and the fries don't either because they come with the burger. The ENTIRE purpose of me going to Red Robin was because I wanted a burger. Anyway, when I told him it was just the sandwich (because I didn't order a sandwich), he offered me a free meal next time I come in. That's not convenient. The last time I had RR was over six months ago. And seeing as I'm not going back out of my house after the 10 hour day of manual labor, I have to resort to eating chips and dip tonight. When I told him I wanted a refund for the food I couldn't eat (which he never even apologized for), he told me he couldn't do it because I ordered online. Don't know if that's true. It seemed like a lie. How antiquated can their systems be in 2025? A.I. exists, cut it out. It seemed like he never wanted to refund me. Because he didn't initially offer that. Idk if he thought I wanted a free meal. Not my style. I'd rather have an expensive good meal that I can actually eat. Pics of the chicken sandwhich are attached. Also, I wouldn't eat here if you're gluten-free. Screw ups like this could result in them giving you non gluten free buns when you order a gluten-free bun. The reaction I have to gluten while not deadly is horrifying. He seemed very nonchalant about the screwup. People don't typically order lettuce wraps if they have other choices. Because getting a burger from RR isn't meant for healthiness. So if someone orders a lettuce wrap, it's usually for health reasons 😒 Keep being goofy, and you all are going to make someone sick 😒😒😒

I come here pretty frequently and the quality is consistently good. I have celiac and the servers have always made sure my orders come on a gluten free bun. The waitstaff is extremely friendly and helpful as well as management.