Red Robin Gourmet Burgers and Brews

I want to give a huge shoutout to Billie, the manager at Red Robin in Kennewick, for her outstanding customer service and genuine care. I placed a pickup order, and a few hours later I became sick. I have celiac disease, and because Billie knows this, she takes my food safety extremely seriously always making sure the kitchen is aware and that cross-contamination precautions are followed. When I reached out to let her know what happened, she immediately listened, took the situation seriously, and handled it with professionalism and compassion. The next day, without hesitation, Billie refunded my order and checked in to make sure I was okay. What stood out most is that she didn’t brush it off or make excuses she showed accountability and genuine concern. Her response wasn’t because we’ve known each other for years; it’s because that’s the kind of manager and person she is. Billie consistently has the best attitude, provides top-tier customer service, and truly cares about her guests especially those with dietary restrictions like celiac disease. That level of awareness and responsibility is rare and incredibly appreciated. Red Robin Kennewick is lucky to have her.

This is my favorite mom and son lunch/dinner spot. I have a gluten allergy and they have accommodations for that which is hard to find the food is great. The service is great. Definitely recommend!

They have dedicated gluten-free fryers. 😋 However, since joining Weight Watchers, I pretty much only come here for my birthday! 😁