Red Robin Gourmet Burgers and Brews

Today was my birthday and my husband took me out to celebrate. I am celiac so there are very limited options for that already but I did my research and for my birthday I chose Red Robin based on several recommendations from celiac groups about the gf bun and sides that are safe to eat. There was no wait as we entered we were seated promptly but the seats themselves were wet so we had to dry them off first. We sat for several minutes with the menus and had enough time to pick out entrees and I had time to use my phone to search for some things to do afterwards and small conversation before we were ever even approached by any server to ask us for our drinks. We placed our beverage order and declined an appetizer but were cut off before placing our order to go get our drinks. When she came back we placed our orders. I will acknowledge she was very observant of the gluten free bun choice and confirmed the garlic fries as well. Our food came relatively quickly. Then we never saw her again as our server until it was too late to redeem the meals service. She and another server spent their time with the handsome bartender at the end of the bar in conversation. My husband got up and asked one of the lovely ladies at the front for a box to put my meal in. He finished his drink with no refill. Our “endless” sides were never refilled or asked about even after I’d boxed my meal. We were not asked until after every thing had been paid and boxed if we wanted anything else but at that point I just wanted to go. The bathroom had an out of order sign on one stall and I couldn’t wash my hands the water was scalding hot and even the water in the commode was erm steaming my bum. The food itself was so amazing I almost cried because there’s so little choices out in town but the service was just lacking. There were only three other tables seated at the same side and one left soon after we came and there were other employees there. I just don’t know what was going on. We couldn’t even distinguish a manager among the employees so I’m not sure there even was one. No one came to our table. Breanna was our order taker.

Our waiter was excellent and attentive. The gluten free pizza was also good. I am glad to have given Red Robin another try!