Red Robin Gourmet Burgers and Brews

Both had bacon cheeseburgers along with garlic fries and onion rings. Food was good, had gluten free options for my wife. Only negative comment is I ask for pickles and did not receive also paid cash and only received the bills back and not the coins.

Terrible service. Made an online order. Arrived at pick up time. Hostess told me someone else would have to help me and to wait over elsewhere. 20 minutes pass and no one comes after already texting in 10 minutes prior to this I was outside for pickup with my two year old. I can see my food sitting there. I ask if I can just take it since it’s been sitting there this whole time. They asked if I paid for it. Of course it was. They hand it to me. I checked over the food and my allergy order was wrong. It was not gluten free like I had indicated on my online order. I called them and the manager was cruddy to me from the start. I told her i didn’t care what happened but I needed a new burger because the one I was given would make my husband sick. I was extremely frustrated. My husband called after my bad encounter with the manager. She was terribly rude to him as well. A new burger was made. She said it would be ready when I got there. Stood there for 15 more minutes waiting. She came out said nothing to me and tossed a box on the take out shelf. I asked the staff if it was mine I was told no. Then another staff member asked me what i was waiting for I told her and it was in fact the burger the manager had tossed on the shelf. Never had such a bad experience and we’ve been here multiple times. Then arrive home to find other items not correct. I give up on this place.