Red Robin Gourmet Burgers and Brews

Best gluten free bun I've ever had.. EVER!

I've eaten here twice over the last six months. The first time was a poor experience with the food; the manager was super nice so I gave them another try two weeks ago. The order was wrong again. It's also such a small amount of food for almost double what I would pay at another burger joint and it's not better AT ALL. The fries were not extra crispy, there was no salt, and they were not hot even though I waited on the food. I received less than 10 fries in the container. They are bigger in size but they aren't that big. My toddler ate most of the fries before I could. I ordered their guacamole burger; got home and there was zero guacamole on the burger. I paid $19.87 for gluten free burger and some fries, which is just so much for cold food that's not even what your ordered. I reached out to the manager on duty because I like to give the restaurant an opportunity to make it right. They manager offered a refund to my card which I appreciated and said thank you. Two weeks later, still no refund. I waited to make sure it would fall off thinking it was a banking delay. Nope, just not issued. So I followed up by calling the store. Manager was again super nice but took my info for them to reach out. They sent me a gift card. I was promised a refund and a gift card is not the same thing. I don't want to waste any more time trying a place that thinks $20 for fast food quality burger and fries is acceptable and it's ridiculous they think that a gift card is an acceptable substitution for a refund. It's not. Don't offer to make something right if you're not going to follow through. I had planned on leaving a bad review after the last visit and then the manager handled every thing well so I refrained. But this development is super disappointing, and I will never be a customer at another Red Robin again. I will be following up with my bank to get this resolved since the company failed to do the right thing.