Red Robin Gourmet Burgers and Brews

The atmosphere at this restaurant is amazing! The staff are super attentive and hard working! My daughter had a gluten allergy and they accommodated to her and her needs! The bartender Kobe was very sweet and was very good at his job! The manger junior brought out my daughter’s food and explained about how the gluten needs work! Thank you for the experience!

Brittany was my server this evening. She was attentive, accurate, friendly and made sure our dining experience was a good one. The food was delicious as usual and the service was great. I have a gluten allergy and Brittany made sure my order was accommodating. The gluten free bun is among the best I've ever tried. Will be dining again. . . And again. . .

Unfortunately, I have to give a one star review of one of my favorite restaurants today. I ordered online and specified no bun on my burger because I have a gluten allergy. I also clicked on the allergy specific notification on the website. When I got to the restaurant the server Asked me specifically about my allergy and I stated that I had a mild gluten allergy, which is why I ordered no bun. She’d let me know that she had put the spices on the side since they were not gluten-free. I thanked her for my order and got home when I opened up the bag and there was a bun on my burger. I called The restaurant and talked to that individual and asked her about the bun. She said maybe it was a gluten-free bun.. She then asked the cook and they said it was a regular bun and not a gluten-free bun. I I told her that I had a gluten allergy again and that this is why I ordered no bun online. I stated that I have a mild allergy and therefore would take the bun off and just eat the burger. She told me I could come back to the restaurant however I chose not to do that.. However, I did remind her that there are people who this would be very detrimental to them if they would have assumed that this was a gluten-free bun since she had a conversation with me about the fact that this was a gluten-free meal. Some may have assumed that this was a gluten-free bun. I’m very disappointed in this situation I hope that the management will take it seriously.